Self Drive Terms & Conditions

Thank you for choosing Uganda Car Rental Services. To ensure a safe, transparent, and enjoyable experience for everyone, please carefully review the following self drive car rental terms and conditions. This document outlines the agreement between you (the “Renter”) and Uganda Car Rental Services (the “Company”).

1. Renter Requirements (Driver Eligibility)

To rent a vehicle from us, all drivers must meet the following criteria:

• Age Limit: Drivers must be between 23 and 70 years of age.

• Driving License: You must possess a valid driving license held for a minimum of two (2) years.

• International Licenses: For licenses not printed in English, a valid International Driving Permit is required, which must be presented alongside your original license.

2. Rental Rates & Inclusions

Our daily rental rates are quoted in US Dollars (USD) and include:

• The specific rental vehicle.

• Comprehensive insurance coverage (details in section 3).

• Unlimited mileage.

• 24/7 roadside assistance and vehicle maintenance.

Please Note: Rental rates do not include fuel, cross-border fees, traffic fines, or entry fees to national parks and other attractions.

3. Insurance Coverage

All our vehicles are covered by comprehensive insurance. Here’s what that means for you:

• What is Covered: The insurance protects against Third-Party Liability, Fire, and Theft. It also covers damage to the vehicle in case of an accident (Collision Damage Waiver).

• Insurance Excess (Deductible): The insurance policy has an excess (deductible) of $300 USD. This is the maximum amount the Renter is liable to pay in the event of damage to the vehicle. You are responsible for paying for the first $300 of any claim.

• Insurance Exclusions (What is NOT covered): The comprehensive insurance becomes void under certain conditions. The Renter will be fully liable for all costs if damage or loss is caused by:

  • Damage to tires, windscreen, or windows.

  • Damage to the underbody of the vehicle.

  • Damage resulting from driving on roads unsuitable for the vehicle type.

  • Damage caused by submersion in water or saltwater.

  • Negligence: This includes, but is not limited to:

    • Driving under the influence of alcohol or drugs.

    • Reckless driving.

    • Allowing an unauthorized person to drive the vehicle.

    • Failure to report an accident to the police and the Company.

4. Payment Terms

• Deposit: A 30% deposit of the total rental cost is required to confirm your booking.

• Balance: The remaining balance is due on the day you pick up the vehicle, before the start of your rental period.

• Payment Methods: We accept:

  • Cash (USD, EUR, UGX at the prevailing exchange rate).

  • Credit Card (Visa/Mastercard). Please note that payments made by credit card are subject to a 5% bank surcharge.

5. Fuel Policy

Our fuel policy is “Pick Up Full, Return Full.”

• You will receive the vehicle with a full tank of fuel.

• You are required to return the vehicle with a full tank of fuel.

• If the vehicle is returned with less fuel, the Renter will be charged for the refueling cost.

6. Cross-Border Travel

• Travel to neighboring countries (Kenya, Tanzania, Rwanda) is permitted but requires prior authorization from the Company.

• An additional fee is charged for the issuance of a COMESA insurance card, which provides third-party coverage across these countries. Please inform us at the time of booking if you plan to travel outside Uganda.

7. Use of the Vehicle (Rental Restrictions)

The Renter agrees to the following conditions of use:

• The vehicle must not be used to carry more passengers than its legal seating capacity.

• The vehicle must not be used for any illegal purpose or for racing.

• Sub-renting the vehicle to another party is strictly prohibited.

• Only drivers listed on the rental agreement are authorized to drive the vehicle.

• Driving under the influence of alcohol, drugs, or any other substance that impairs judgment is strictly forbidden.

8. Mechanical Issues & Roadside Assistance

We provide 24/7 roadside support. In case of a mechanical issue or breakdown:

1. Contact Us Immediately: Inform our office of the problem right away.

2. Minor Repairs: For minor repairs, you may be asked to pay for the service and we will reimburse you upon presentation of a valid receipt.

3. Major Breakdowns: If a major mechanical failure occurs that is not the Renter’s fault, we will dispatch a rescue team or provide a replacement vehicle as soon as possible.

9. Accidents & Incidents

In the unfortunate event of an accident:

1. Ensure Safety: Check if everyone is safe and secure the scene if possible.

2. Report Immediately: You must report the accident to both the local police and Uganda Car Rental Services within 24 hours.

3. Obtain a Police Report: A police report is mandatory for all insurance claims. Failure to obtain one will make the Renter fully liable for all damages.

4. Do Not Admit Liability: Do not admit fault or offer to pay for damages at the scene. Wait for the police and follow our instructions.

10. Fines, Tolls & Penalties

The Renter is fully responsible for all traffic fines, parking penalties, and road tolls incurred during the rental period.

11. Final Rental Agreement

Upon collection of the vehicle, you will be required to:

• Sign the official vehicle rental agreement.

• Provide a copy of your passport and valid driving license.

• Inspect the vehicle with our representative and sign off on its condition.